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Circle Leader at Probe Group - ApplyBlast

Circle Leader

Probe Group

2 months ago

Quezon City, Metro Manila, Philippines

Onsite

Full Time

Manager

0 applicants

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About this role

The Circle Leader drives team performance to consistently meet metrics, goals, and sales targets while coaching and engaging teammates. This role acts as a liaison between staff and management, overseeing daily operations, call monitoring, and staff development to ensure a superior customer experience. The position involves managing HR-related issues, compiling performance reports, and recommending process improvements based on customer feedback.

Responsibilities

Manage day-to-day operations and problem-solving of a team of agents
Coach, motivate, and engage teammates to ensure productivity and customer satisfaction
Conduct performance appraisals and handle HR-related issues for team members

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.