Client Assurance Resolution Leader

AHEAD(1 month ago)

Cincinnati, OhioOnsiteFull TimeManager$117,413 - $154,999 (estimated)Client Assurance

About this role

The Client Assurance Resolution Leader oversees the end-to-end management of critical client escalations within AHEAD’s service delivery organization. The role focuses on swiftly containing client-impacting issues, identifying root causes, and implementing long-term corrective actions. It serves as the central point of accountability during high-visibility incidents, aligning delivery, engineering, and client success teams. The position also drives quality, governance, and continuous improvement initiatives to strengthen client trust and overall service performance.

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Required Skills

Escalation Management
Client Communication
Root Cause Analysis
Corrective Action Planning
Quality Management
Incident Management
Process Improvement
Operational Excellence
Continual Improvement
Cross Functional Collaboration

+14 more

Qualifications

Bachelor’s Degree in Engineering
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Business
Master’s Degree Preferred
8+ Years Client Experience
8+ Years Technical Support
8+ Years Quality Management
8+ Years Service Operations Leadership

About AHEAD

ahead.com

AHEAD engineers customized data, developer, and infrastructure platforms to accelerate the impact of technology for modern enterprises. They provide platform solutions across cloud, hybrid, and on‑prem environments—covering infrastructure modernization, platform engineering, data platforms, DevOps, observability, security, and lifecycle management—along with managed services to improve IT operations. Combining strategy, implementation, and ongoing operations, AHEAD works with major cloud and infrastructure partners to help organizations migrate, modernize, and run critical systems with seamless integration and measurable outcomes.