Client Assurance Resolution Leader
AHEAD(1 month ago)
About this role
The Client Assurance Resolution Leader oversees the end-to-end management of critical client escalations within AHEAD’s service delivery organization. The role focuses on swiftly containing client-impacting issues, identifying root causes, and implementing long-term corrective actions. It serves as the central point of accountability during high-visibility incidents, aligning delivery, engineering, and client success teams. The position also drives quality, governance, and continuous improvement initiatives to strengthen client trust and overall service performance.
Required Skills
- Escalation Management
- Client Communication
- Root Cause Analysis
- Corrective Action Planning
- Quality Management
- Incident Management
- Process Improvement
- Operational Excellence
- Continual Improvement
- Cross Functional Collaboration
+14 more
Qualifications
- Bachelor’s Degree in Engineering
- Bachelor’s Degree in Information Technology
- Bachelor’s Degree in Business
- Master’s Degree Preferred
- 8+ Years Client Experience
- 8+ Years Technical Support
- 8+ Years Quality Management
- 8+ Years Service Operations Leadership
About AHEAD
ahead.comAHEAD engineers customized data, developer, and infrastructure platforms to accelerate the impact of technology for modern enterprises. They provide platform solutions across cloud, hybrid, and on‑prem environments—covering infrastructure modernization, platform engineering, data platforms, DevOps, observability, security, and lifecycle management—along with managed services to improve IT operations. Combining strategy, implementation, and ongoing operations, AHEAD works with major cloud and infrastructure partners to help organizations migrate, modernize, and run critical systems with seamless integration and measurable outcomes.
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