Client Engagement Specialist

Valon Mortgage(1 month ago)

Phoenix, AZOnsiteFull TimeJunior$59,560 - $79,750 (estimated)Client Experience

About this role

The Client Engagement Specialist at Valon is responsible for managing inbound and outbound communications with homeowners, addressing their queries effectively while promoting Valon’s products and services. The role entails resolving issues using the company’s mortgage servicing platform, tracking and documenting homeowner interactions, and collaborating with the Collections team to handle delinquent accounts. Candidates should possess call center experience, strong communication skills, and a background in mortgage servicing is preferred.

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Required Skills

Client Engagement
Homeowner Communication
Problem Resolution
Document Tracking
Customer Satisfaction
Collections Management
Payment Processing
Attention to Detail
Verbal Communication
Team Collaboration

+1 more

Qualifications

High school diploma or GED equivalent required
1-2 years of call center experience

About Valon Mortgage

valon.com

Valon Mortgage is a technology-driven provider of mortgage lending and servicing solutions, dedicated to simplifying the homeownership experience. The company offers a range of services including mortgage management, home loan applications, refinancing, and leveraging home equity. With a focus on innovative technology, Valon aims to empower homeowners by providing user-friendly tools and personalized financial options tailored to their needs. Their mission is to enhance the mortgage experience through efficient service and financial expertise, making homeownership more accessible and manageable.