Client Operations Associate - West Coast Remote

River(26 days ago)

RemoteFull TimeJunior$53,053 - $71,069 (estimated)Client Services

About this role

The Client Operations Associate at River is responsible for directly interfacing with clients to manage inquiries and feedback regarding products and services. This role involves analyzing client trends, identifying operational efficiencies, and facilitating communication between clients and internal teams including Relationship Management, Engineering, and Risk Management. The associate will work in a fast-paced fintech environment, leveraging strong communication skills and problem-solving abilities to enhance the client experience and support business needs.

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Required Skills

Client Interface
Trend Analysis
Operational Efficiency
Business Rule Refinement
Communication Methods
Liaison Role
Fast-Paced Environment
High Agency
Collaboration
Customer-Facing Experience

+13 more

Qualifications

Degree in Communication
Degree in Business Finance
Degree in Business Operations
Degree in Business Marketing
Degree in Information Systems

About River

river.com

River is a Bitcoin investment platform that enables users to buy, sell, and manage their Bitcoin with confidence and zero fees on recurring purchases. The company offers various services including Bitcoin interest accounts, secure custody solutions, and educational resources, all backed by a U.S.-based customer support team. With a focus on transparency and security, River provides proven full reserve custody for clients' investments and aims to empower individuals to build wealth using Bitcoin.