Client Operations Associate
Ethos Life(1 month ago)
About this role
A Client Operations Associate at Ethos is the primary point of contact for inbound policy servicing, assisting customers with coverage questions, billing updates, and general policy administration. The role blends customer-facing communication with back-office processing to maintain accurate records, ensure compliance, and deliver a positive customer experience. The associate partners with cross-functional teams to resolve discrepancies and drive process improvements.
Required Skills
- Policy Administration
- Salesforce
- CRM Tools
- Customer Support
- Communication Skills
- Time Management
- Phone Etiquette
- Data Integrity
- Process Improvement
- Compliance
+2 more
Qualifications
- Bachelor's Degree Preferred
About Ethos Life
ethos.comEthos is a U.S.-based digital life insurance company that offers instant online quotes and affordable term, whole, and indexed universal life policies. The platform emphasizes a fast, user-friendly buying experience — including no-exam options and same-day coverage — enabled by streamlined digital underwriting. Founded in 2016 (headquartered in Austin with an office in San Francisco), Ethos works with partner carriers, serves customers across the U.S., and has earned industry recognition and strong customer ratings.
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