Customer Experience Advocate- Disability Leave Insurance
Protective(1 month ago)
About this role
The Customer Experience Advocate handles inbound customer calls related to Disability Benefits Law (DBL) and Paid Family Leave (PFL) while representing the company in a professional manner. The role focuses on resolving customer inquiries, supporting claim and policy-related questions, and ensuring a smooth customer experience. This position contributes directly to protecting customers against life’s uncertainties by providing information and support about their benefits. It is a work-from-home role with access to a comprehensive suite of employee benefits.
Required Skills
- Customer Service
- Phone Etiquette
- Needs Assessment
- Problem Solving
- Call Management
- One-Call Resolution
- Documentation
- Email Management
- Claims Communication
- Policy Assistance
+5 more
Qualifications
- Bachelor’s in Business or Related Field
About Protective
protective.comProtective is a U.S. insurance company that helps individuals and families protect their financial future through life insurance and annuity products. It offers a range of solutions — including term and permanent life policies and annuities for retirement income and estate planning — sold directly and through financial professionals. Protective also provides online account management, claims and payment services, and resources for beneficiaries and advisors. Customers rely on the company for affordable, practical protection and retirement-focused financial solutions.