Client Service Analyst

Clinical Architecture(1 month ago)

Indianapolis, IN, United StatesOnsiteFull TimeMedior$76,540 - $102,778 (estimated)Client Success

About this role

Clinical Architecture is hiring a Client Service Analyst to support and enhance the client experience for healthcare IT customers from its Carmel, IN headquarters. The role focuses on learning company software and working closely with clients and internal teams to ensure long-term satisfaction and successful implementations. This position is on-site five days a week and requires authorization to work in the U.S. without sponsorship.

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Required Skills

Client Collaboration
Product Expertise
Client Education
Configuration Analysis
Process Improvement
Best Practices
Documentation
Requirements Translation
Communication
Troubleshooting

Qualifications

Bachelor's Degree (Preferred)
High School Diploma (Required)

About Clinical Architecture

clinicalarchitecture.com

Clinical Architecture is a health‑IT company that provides terminology management, mapping and clinical natural language processing solutions to normalize, enrich, and govern healthcare data. Their platform and services help hospitals, payers, EHR vendors and life‑sciences organizations manage ontologies and mappings to standards such as SNOMED CT, ICD and LOINC to improve coding accuracy, analytics, reporting and interoperability. By combining automated mapping, terminology services and NLP‑driven data normalization, they accelerate FHIR‑based exchange, clinical decision support, and enterprise data quality initiatives. Clinical Architecture also offers implementation and consulting support to scale deployments and meet regulatory and operational needs.