Service Delivery Manager
bswift (1 month ago)
About this role
The Service Delivery Manager at bswift is responsible for ensuring client satisfaction by supporting and enabling successful use of the company’s benefits administration software and services. The role works cross-functionally with product, development, and call center teams to support implementations, maintain configurations, and drive continuous improvement. The manager also supports client communications and onboarding while mentoring team members and leading project work to deliver high-quality outcomes.
Required Skills
- Client Implementation
- Site Updates
- Quality Assurance
- Issue Resolution
- Client Collaboration
- System Configuration
- Process Execution
- Data Analysis
- Client Training
- System Testing
+11 more
Qualifications
- Bachelor's Degree
About bswift
bswift.combswift is a benefits administration and HR technology company that provides a cloud-based platform to help employers, brokers, and carriers manage employee benefits and streamline HR administration. Their solution blends AI-driven tools with enrollment, eligibility, communication, and analytics capabilities to deliver personalized member experiences and reduce administrative burden. bswift pairs automation with a human-centered service approach to improve accuracy, compliance, and engagement throughout the benefits lifecycle.