Client Service Analyst

Clinical Architecture(2 days ago)

Indianapolis, IN, United StatesOnsiteFull TimeMedior$52,000 - $52,000Customer Support

About this role

Clinical Architecture is seeking a Client Service Analyst to engage with clients, provide support, and enhance the client experience. The role involves learning the company's healthcare software, building long-term relationships, and collaborating with internal teams to ensure client satisfaction and optimize software performance.

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Required Skills

Customer Support
Healthcare Software
Data Analysis
Communication
Client Success

Qualifications

Bachelor’s Degree preferred
High School Diploma or equivalent
4+ years SaaS or software support experience

About Clinical Architecture

clinicalarchitecture.com

Clinical Architecture is a health‑IT company that provides terminology management, mapping and clinical natural language processing solutions to normalize, enrich, and govern healthcare data. Their platform and services help hospitals, payers, EHR vendors and life‑sciences organizations manage ontologies and mappings to standards such as SNOMED CT, ICD and LOINC to improve coding accuracy, analytics, reporting and interoperability. By combining automated mapping, terminology services and NLP‑driven data normalization, they accelerate FHIR‑based exchange, clinical decision support, and enterprise data quality initiatives. Clinical Architecture also offers implementation and consulting support to scale deployments and meet regulatory and operational needs.

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