Client Service Manager
SPS-North America(10 days ago)
About this role
The Client Service Manager (CSM) plays a strategic role overseeing operational efficiency and enhancing client relationships while managing high-performing teams across multiple sites or projects. The position involves ensuring service delivery, leading teams, and maintaining client satisfaction in a dynamic environment.
Required Skills
- Customer Service
- Team Leadership
- Operational Management
- Project Management
- Client Relations
About SPS-North America
spsglobal.comSPS is a global business process outsourcing (BPO) firm that helps organizations scale operations and improve customer experience through people, technology, and data. They deliver contact center and omnichannel customer support, back‑office processing, and tech‑enabled services such as automation and analytics tailored to industry needs. SPS emphasizes secure, scalable delivery and measurable outcomes to reduce costs, boost customer satisfaction, and accelerate clients’ digital transformation.
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