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Client Services - Level 1 Support at Fiserv - ApplyBlast

Client Services - Level 1 Support

Fiserv

4 months ago

3.0 on Glassdoor

Dublin, Ireland

Onsite

Full Time

Junior

0 applicants

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About this role

A Level 1 Client Services Support specialist at Fiserv provides frontline assistance to clients by resolving inquiries via phone and email, analyzing data to identify root causes, and coordinating escalations for complex issues. The role involves managing high-volume queues, documenting best practices, and supporting client onboarding and audit preparation tasks within a global fintech environment.

Responsibilities

Resolve client inquiries via telephone and digital channels using internal systems
Analyze production data to identify root causes and recommend solutions
Escalate critical incidents and coordinate with Level 2 and Level 3 teams
Document steps and contribute to team best practices for continuous improvement
Coach peers on knowledge sharing and process documentation

Skills

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

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Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.