Client Success Manager

Edlink(2 months ago)

Austin, TXOnsiteFull TimeManager$131,788 - $172,355 (estimated)Client Success

About this role

The Client Success Manager at Edlink is responsible for fostering strong client relationships to drive their long-term success, growth, and retention. This role involves leading the onboarding and implementation of Edlink's educational technology solutions, offering hands-on support and aligning with clients' business goals. The CSM collaborates with internal teams to enhance client outcomes and bring insights to help clients achieve their objectives while leveraging a technical background in APIs and data systems to address client challenges effectively.

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Required Skills

Client Relationships
Onboarding
Implementation
Business Goals
Process Improvement
Strategic Advisory
Client Experience
Technical Experience
API Knowledge
Communication Skills

+5 more

About Edlink

ed.link

Edlink is a robust integration platform designed to streamline Learning Management System (LMS) and Student Information System (SIS) connections, enabling seamless onboarding and deployment in as little as four weeks. The company offers a wide array of integrations with prominent LMS and SIS platforms, such as Google Classroom, Canvas, and Blackboard, aimed at simplifying user access and enhancing operational efficiency. With a focus on reliability, Edlink ensures high uptime and provides tools for data enrichment, single sign-on, and extended data types tailored for educational institutions. Their commitment to security and compliance with regulations like FERPA and GDPR underscores their dedication to protecting student data.