Customer Success Manager II | MM

Deel(1 month ago)

RemoteFull TimeMedior$93,112 - $124,363 (estimated)COGS

About this role

A Customer Success Manager II at Deel is responsible for managing a diverse portfolio of medium-sized accounts in the UK/MEA region, focusing on building strong relationships and driving long-term revenue growth. This role includes identifying risks that may lead to customer churn, gathering client feedback on products, and collaborating with internal teams to enhance the customer experience. The CSM II acts as a trusted advisor for clients, providing strategic operational guidance while ensuring effective communication and timely responses to customer needs.

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Required Skills

Customer Success
Portfolio Management
Risk Identification
Relationship Building
Business Reviews
Product Feedback
High-Quality Experience
Cross-Functional Coordination
Platform Adoption
Client-Facing Experience

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About Deel

www.deel.com

Deel is a global platform designed to simplify remote work by providing payroll, compliance, and employment solutions. It enables companies to hire employees and contractors worldwide while ensuring compliance with local labor laws and tax regulations. With features that include automatic payroll processing, contractor management, and compliance tools, Deel makes it easier for businesses to scale their teams internationally. Companies choose Deel for its user-friendly interface and comprehensive support for diverse workforce needs.