High Touch Customer Success Manager - PST

Ashby(1 month ago)

RemoteFull TimeManager$110,000 - $145,000Customer Success

About this role

The High Touch Customer Success Manager at Ashby is responsible for onboarding, training, and supporting the adoption of their SaaS product across a diverse portfolio of approximately 60 mid-market customers, generating over $1.5MM in ARR. This role requires managing implementation timelines, developing relationships with various stakeholders, and leveraging product expertise to drive customer engagement and retention. Collaboration with cross-functional teams like Sales and Marketing is essential to enhance the customer journey, while a keen focus on tailored training will help address unique customer challenges effectively.

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Required Skills

Customer Success
B2B SaaS
Implementation Support
Customer Adoption
Relationship Development
Stakeholder Collaboration
Product Expertise
Technical Curiosity
Clear Communication
Listening Skills

+8 more

About Ashby

www.ashbyhq.com

Ashby is an all-in-one recruiting platform designed to streamline the entire hiring process for ambitious teams from startups to enterprises. Combining an Applicant Tracking System (ATS), Customer Relationship Management (CRM), scheduling tools, and analytics, Ashby simplifies recruiting while incorporating advanced AI functionalities. The platform focuses on enhancing candidate experience, automating workflows, and providing real-time insights, enabling organizations to make data-driven hiring decisions efficiently. With a commitment to innovation and user-friendly design, Ashby empowers teams to excel in their hiring efforts.