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Client Support Manager at Blend - ApplyBlast

Client Support Manager

Blend

6 days ago

2.9 on Glassdoor

United States

Onsite

Full Time

Manager

2 applicants

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About this role

The Client Support Manager leads a high-performing technical team that supports a complex, integration-heavy product while maintaining a 99% customer satisfaction rating. This role involves managing operational performance across multiple channels, building scalable processes, and serving as a technical escalation point for API and integration issues. The manager partners with Engineering and Product to resolve production bugs and drives strategic initiatives to optimize support operations.

Responsibilities

Lead and coach a team of support specialists and engineers
Design and improve processes, workflows, and tooling for support operations
Troubleshoot API and integration issues using SQL and log analysis

Skills

About Blend

blend.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2012

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Blend is a software company that provides a digital banking platform used by financial institutions to streamline consumer banking processes such as mortgage, home equity, personal loan, deposit account opening, and other banking products. Its software helps banks, credit unions, and lenders manage customer applications, document collection, and workflow automation.