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Senior Helpdesk Engineer at Blend - ApplyBlast

Senior Helpdesk Engineer

Blend

11 days ago

2.9 on Glassdoor

Remote

Full Time

Senior

28 applicants

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About this role

Blend is seeking a Senior Helpdesk Engineer to bridge the gap between Tier 1 support and project work, focusing on AI-driven automation and senior-level escalations. This builder-oriented role requires owning recurring ticket patterns, developing automated solutions, and driving Helpdesk initiatives from kickoff to completion. The position demands a self-learning mindset with strong technical troubleshooting skills and the ability to manage both queue support and project execution.

Responsibilities

Identify recurring ticket patterns and build automated or AI-assisted resolutions
Serve as escalation point for complex Tier 1 tickets and cross-system issues
Own Helpdesk-driven projects from kickoff to completion without supervision

Skills

About Blend

blend.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2012

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Blend is a software company that provides a digital banking platform used by financial institutions to streamline consumer banking processes such as mortgage, home equity, personal loan, deposit account opening, and other banking products. Its software helps banks, credit unions, and lenders manage customer applications, document collection, and workflow automation.