Clinical Support Trainer & CX Expert (AU)

Dandy(29 days ago)

HybridFull TimeSenior$50,010 - $62,478Commercial

About this role

The Clinical Support Trainer & CX Expert at Dandy drives the adoption of digital workflows in dental practices by delivering high-impact training and advanced clinical support. This role involves live onboarding, real-time coaching on best practices, troubleshooting complex clinical issues, and serving as a liaison between clinicians and the lab. With a focus on improving customer experience and operational efficiency, the position requires significant autonomy, up to 50% travel for in-practice support, and a deep understanding of digital dentistry workflows.

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Required Skills

Training Delivery
Coaching
Clinical Support
Case Quality Expertise
Troubleshooting
Communication Skills
Problem-Solving
Customer-Centric Mindset
Organizational Skills
Digital Workflows

+5 more

About Dandy

meetdandy.com

Dandy is a fully digital dental laboratory that streamlines the dental practice experience by integrating cutting-edge technology to improve patient care. The company offers a comprehensive range of services, including free intraoral scanners, advanced manufacturing for dental restorations, and real-time clinical support, enabling dentists to efficiently manage their lab work from scan to delivery. With features like rapid turnaround times and innovative products such as 2-appointment dentures and implosion solutions, Dandy empowers practices of all sizes to enhance operational efficiency and patient outcomes.