CX Enablement Manager

Lightspeed Commerce(11 hours ago)

Berlin, GermanyOnsiteFull TimeManager$137,850 - $180,964 (estimated)Revenue Enablement

About this role

The CX (Expansion) Enablement Manager will design, develop, implement and measure training initiatives for new hires and existing team members within the Customers Organization, with a primary focus on the Expansion Team of 50+ Account Managers. The role aims to equip front-line teams with the skills, certifications and workflows needed to drive outstanding customer experiences and measurable business outcomes. This position sits within the Revenue (GTM) Enablement function and partners cross-functionally to align training with organizational goals.

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Required Skills

Onboarding
Training Design
Facilitation
Coaching
LMS
Curriculum Design
Content Development
Data Analysis
Stakeholder Management
Communication

About Lightspeed Commerce

lightspeedhq.com

Lightspeed is a cloud-native POS and payments platform that helps retailers, restaurants and other hospitality businesses run omnichannel commerce by combining point-of-sale software, e‑commerce, inventory and customer management, payments processing, analytics and integrated hardware. Founded in Montreal, it serves merchants globally with an ecosystem of developer APIs, an app marketplace, payments and financing services to support single- and multi‑location operations. Small and medium businesses choose Lightspeed for its unified platform that simplifies operations, inventory and reporting while enabling seamless in‑store and online selling.