Cloud Support Engineer

Netskope(8 days ago)

United StatesOnsiteFull TimeSenior$69,000 - $140,500Customer Support

About this role

Netskope is hiring a senior technical support professional to be the primary point of contact for large enterprise customers using its cloud security platform. The role is part of the Customer Support organization at a market-leading cloud security company and interacts with cross-functional teams across engineering, sales, and customer experience. The position focuses on ensuring high-quality service delivery and supporting enterprise deployments of Netskope products.

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Required Skills

Technical Support
Escalation
Troubleshooting
TCP/IP
Network Security
Proxies
NG Firewalls
SSL/IPSec
VPNs
SSO

+12 more

Qualifications

Bachelors Degree Preferred
Security Clearance

About Netskope

netskope.com

Netskope is a cloud-native security company that helps organizations secure cloud services, web traffic, and private applications while protecting data and AI workloads across users, devices, and locations. Its platform provides unified visibility and control with SASE and SSE capabilities — including CASB, DLP, SWG, ZTNA, cloud firewall, threat protection, and API-based controls — to stop data loss and advanced threats in real time. Enterprises use Netskope to simplify security operations, enforce zero-trust access, and optimize application performance and compliance as they adopt cloud and AI services.