Commercial Hub Team Leader
Veezu(2 months ago)
About this role
The Commercial Hub Team Leader at Veezu oversees a team of Commercial Team Coordinators dedicated to managing private hire bookings for Enterprise and Key commercial account holders. This role involves ensuring high standards of service delivery, proactively resolving performance issues, and coordinating training and staffing to optimize operations. The leader will monitor KPIs, maintain compliance with service level agreements, and liaise with stakeholders to enhance customer satisfaction while upholding data protection standards.
Required Skills
- Customer Service
- Team Management
- Coaching
- Training
- Development
- Scheduling
- Resource Allocation
- Service Level Agreements
- KPI Monitoring
- Communication
+10 more
About Veezu
www.veezu.co.ukVeezu is a leading UK-based technology platform that revolutionizes local taxi and private hire services, connecting over 16,000 driver-partners with passengers across hundreds of towns and cities. The company focuses on providing a seamless experience, allowing customers to easily book rides through their app and offering various payment options including cash, card, Apple Pay, and Google Pay. Veezu prioritizes local communities, contributing to numerous local projects while supporting driver-partners with technology, low commissions, and the freedom to choose their working hours. With a commitment to safety and efficiency, Veezu is dedicated to reshaping urban transportation for the better.
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