About this role
A Complaints Agent at Utilita Energy is a customer-facing position within the company’s service operations, based in Chandlers Ford with hybrid working after an initial onsite training period. The role sits within the Luxion Group and supports Utilita’s mission of fairness, smart technology, and sustainability while contributing to the company’s customer experience objectives.
Required Skills
- Customer Service
- Communication
- Investigation
- Problem Solving
- Empathy
- Resilience
- Detail Oriented
- Root Cause
- Continuous Improvement
- Multi-Channel