Customer Banking Agent

NATIONAL(1 month ago)

HybridFull TimeMedior$34,056 - $34,056Customer Service

About this role

Customer Banking Agent supporting Lloyds Banking Group customers from a Capita site in Preston, helping customers on their journey to financial health. The role is office-based with the option to work from home after a qualifying period and is part of a wider customer-facing financial services operation. It sits within a team focused on delivering high-quality service and improving customer outcomes.

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Required Skills

Inbound Calls
Customer Service
Collections
Complaint Handling
Vulnerable Support
Empathy
Communication
Problem Solving
Detail Focus
Systems Navigation

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About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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