Computer Operator

Example Corp(1 month ago)

United StatesOnsiteFull TimeJunior$34,000 - $40,000Information Technology

About this role

A Computer Operator at Leidos supports the Centers for Medicare & Medicaid Services (CMS) Internal Service Desk by providing first-tier IT support via phone, email, chat, and web submissions. The role operates within a 24x7 environment and requires shift flexibility, including nights, holidays, and weekends. It serves as an entry point for incident intake, documentation, and routing to appropriate support teams while maintaining knowledgebase content.

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Required Skills

Phone Support
Email Support
Chat Support
Troubleshooting
Ticketing Systems
Knowledge Management
Dispatching
Escalation
Mac OS
Windows

+5 more

Qualifications

High School Diploma or Equivalent
Associate Degree in Information Technology
Bachelor's Degree in Information Technology
A+
NET+
ACMT
Microsoft Fundamentals
ITIL v4 Foundations Certification
Public Trust Clearance

About Example Corp

leidos.com

Acquia is a digital experience company built around Drupal that provides cloud hosting, content management, personalization, and marketing tools to help organizations build and operate large, secure websites and applications. Its platform combines Acquia Cloud and site-management services with capabilities for digital asset management, personalization and customer engagement, security, and professional support. Founded by Dries Buytaert (the creator of Drupal), Acquia positions itself as an enterprise-grade partner for organizations that want to leverage open-source Drupal at scale. Its customers include government agencies, media companies, and large enterprises that need scalable, secure digital experiences.

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