Concierge Quality Strategist (Contractor)

ARMRA Colostrum(2 days ago)

RemoteContractSenior$155,314 - $209,708 (estimated)Customer Experience

About this role

ARMRA is seeking a strategic, systems-minded Concierge QA Strategist to lead and evolve its Customer Experience quality assurance program. The role involves defining quality standards, conducting audits, and coaching team members to ensure excellent customer interactions.

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Required Skills

Quality Assurance
Customer Experience
Auditing
Data Analysis
Coaching
Regulatory Compliance
Communication
SOP Management
Customer Service
Feedback

About ARMRA Colostrum

armra.com

ARMRA is a direct-to-consumer wellness brand selling immune-support products through a Shopify storefront (armra.com). The company emphasizes convenient online purchasing and subscriptions and uses data and marketing integrations (e.g., Klaviyo, Novel) to personalize customer experiences. ARMRA positions itself around science-forward formulations, product transparency, and a streamlined e-commerce experience for customers seeking immune health support.

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