Consultant - Contact Centre - Customer Experience Specialist

LI Test Company(5 days ago)

Hyderabad, IndiaOnsiteFull TimeJunior$38,000 - $52,000Technology

About this role

Lilly is seeking a Customer Experience Specialist for its Technology department in Hyderabad to enhance employee support through IT troubleshooting, automation, and self-service initiatives. This role focuses on providing personalized, memorable service and using innovative tools to improve support processes for a global healthcare company.

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Required Skills

IT Support
Troubleshooting
ServiceNow
Automation
Customer Service
Remote Support
Endpoint Management
AI Chatbot
Knowledge Base
Issue Resolution

About LI Test Company

lilly.com

Eli Lilly and Company is a global biopharmaceutical company headquartered in Indianapolis, Indiana. It discovers, develops, manufactures and commercializes prescription medicines across therapeutic areas including diabetes, oncology, immunology, neuroscience and pain, and has a longstanding history in insulin and other major drug discoveries. Lilly invests heavily in research and clinical development and partners with biotech, academic institutions, and industry collaborators to advance biologics, small molecules, and precision medicines. The company operates global manufacturing and commercial networks and provides patient-support programs to improve access to its therapies.

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