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Contact Advocate at Upgrade - ApplyBlast

Contact Advocate

Upgrade

1 month ago

4.1 on Glassdoor

Phoenix, Arizona, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Contact Advocate role at Upgrade supports customers through the loan application process, handling everything from application completion to document review and decision recommendations. This position involves delivering high-quality customer service, troubleshooting technical issues, and de-escalating high-stress interactions to ensure positive resolutions. The role requires a detail-oriented individual who can manage a high volume of daily interactions while maintaining accuracy and adherence to company guidelines.

Responsibilities

Assist customers through the loan application process from start to finish
Request and review financial documents and identify suspicious or fraudulent applications
Troubleshoot technical issues and de-escalate high-stress customer interactions

Skills

About Upgrade

upgrade.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Upgrade is a consumer fintech company offering a broad range of financial products, including fixed-rate personal loans up to $50,000, credit cards (Upgrade Card and OneCard Essentials), Rewards Checking with cash back, Premier Savings with competitive APY, Buy Now Pay Later via Flex Pay, auto loan financing and refinancing, and cash advances. Upgrade provides fast online applications and tools to help customers manage credit and build their financial future. It operates as a financial technology company — not a bank — partnering with bank partners to deliver transparent, consumer-friendly alternatives to traditional banking.