Partner Services Agent
Global Payments(23 days ago)
About this role
A Customer Service Representative at Global Payments handles inbound and outbound customer inquiries via phone, email, SMS, and chat to resolve payment- and account-related issues for cardholders across multiple clients. The role uses client systems and decision trees to process transactions, update account information, and escalate complex issues when necessary. The position requires maintaining current knowledge of company and client products, policies, and compliance guidelines.
Required Skills
- Phone Support
- Email Support
- Chat Support
- Customer Service
- Data Entry
- Account Maintenance
- Payment Processing
- Problem Resolution
- CRM
- Compliance
Qualifications
- High School Diploma or Equivalent
- Global Payments Quality Certification
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