Contact Center Lead Senior Manager

Accenture Federal Services(1 month ago)

HybridFull TimeSenior$160,700 - $306,500Customer Experience

About this role

The Contact Center Lead at Accenture Federal Services sets strategic direction and drives transformation for contact center operations across federal clients, with a strong emphasis on AI and customer experience. The role involves originating, selling, and delivering contact center solutions, developing unified customer data strategies, and representing the firm through industry events and thought leadership. The position requires navigating complex organizations to drive measurable business outcomes and collaborate across cross-functional teams.

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Required Skills

Contact Center
Customer Experience
Workforce Management
Conversational AI
Business Development
Project Management
Program Leadership
Transformation
Customer Data
CCaaS Platforms

+11 more

Qualifications

Bachelors Degree
Advanced Degree
US Citizenship
Ability To Obtain Security Clearance

About Accenture Federal Services

accenture.com

Accenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.