Senior Contact Center Representative

Mirastar FCU(13 days ago)

HybridFull TimeSenior$130,207 - $173,813 (estimated)Customer Service

About this role

A Senior Contact Center Representative at Mirastar Federal Credit Union serves as an experienced point of contact for members via phone and digital channels, representing the Mirastar experience. The role focuses on supporting productivity, quality control, compliance, and providing leadership and guidance to contact center staff while handling member account activity and basic financial transactions.

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Required Skills

Customer Service
Call Handling
Account Maintenance
Compliance
BSA-AML
Risk Evaluation
Scheduling
Staff Training
Cross-Selling
Quality Control

+2 more

Qualifications

High School Diploma

About Mirastar FCU

mirastarfcu.org

Mirastar Federal Credit Union (Mirastar FCU) is a not‑for‑profit, member‑owned credit union serving Californians with a mission to provide equitable access to banking services, financial tools, and education. The institution provides consumer banking products—such as savings and checking, loans and mortgages—along with digital banking and member-focused financial education to help people build financial health. As a community‑driven organization, Mirastar emphasizes local service, member ownership, and programs that support economic mobility across its California field of membership.