Contact Center Manager | Full Time | Concord - in office
Concord Hospital Health System
About this role
The Contact Center Manager at Concord Hospital leads the CHMG Patient Contact Center and oversees its operations across multiple specialized teams. The role supports patient access for a high-volume contact center handling roughly 60,000 patient calls per month and reports to the Patient Contact Center Director and the Administrative Director of Primary Care. This position focuses on operational leadership, staff development, and maintaining service quality in a healthcare setting.
Skills
Qualifications
About Concord Hospital Health System
concordhospital.orgN/A
Recent company news
UnionLeader.comConcord Hospital Health System’s Andrea Fitzgerald, APRN, named New Hampshire Nurse Practitioner of the Year
Nov 30, 2025
Business NH MagazineNurses at Concord Hospital Campuses in Laconia, Franklin First in State to Unionize
Sep 9, 2025
PatchConcord Hospital Employees Involved In Hidden Locker Room Camera Incident ‘Facing Disciplinary Action’
Sep 5, 2025
New England CollegeConcord Monitor: Concord Hospital Health System Welcomes New England College Nursing Cohort
Jun 23, 2025
UnionLeader.comConcord Hospital Health System unveils cutting-edge surgical robot
Feb 9, 2025
About Concord Hospital Health System
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Concord Hospital Health System.
Salary
$72k – $96k
per year
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