Contact Center Manager

This role provides day-to-day tactical management and execution of a Tier 1 contact center supporting multiple clients' loyalty program customers via phone, email, and chat. The manager translates strategic goals into tactical deliverables, coaches the supervisory team, and ensures service levels and customer satisfaction goals are consistently met. The position requires a 'can-do' attitude, strong problem-solving skills, and the ability to lead teams in a fast-paced, remote-first environment.