Contact Center Operations

NICE(1 month ago)

HybridFull TimeMedior$84,592 - $112,755 (estimated)Contact Center Operations

About this role

The Concierge engages incoming leads via SMS and email to qualify or disqualify them for clients, ensuring timely, accurate, and empathetic conversations. Qualified leads are connected to customers through live transfers or the call connect system. The role supports a high-quality, process-driven contact center environment and reports to the Manager of Contact Center Operations. Ideal candidates will thrive in a fast-paced, evolving workplace with opportunities for growth.

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Required Skills

Lead Qualification
SMS Engagement
Email Engagement
Live Transfers
Call Connect
Data Entry
Systems Usage
Customer Service
Written Communication
Independent Work

+8 more

Qualifications

High School Diploma or Equivalent
AWS Certification (Preferred)
Azure Certification (Preferred)
VMWare Certification (Preferred)
Citrix Certification (Preferred)
HP Certification (Preferred)
Dell Certification (Preferred)

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.