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Contact Center Representative at TruStage - ApplyBlast

Contact Center Representative

TruStage

1 month ago

2.9 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Contact Center Representative serves as a front-line point of contact for customers, credit unions, and stakeholders, managing a high volume of inbound calls in a fast-paced environment. This role involves educating customers on policy provisions, resolving inquiries, and facilitating changes to policies while maintaining accurate records. The representative also generates leads for sales teams and provides support and training to colleagues as part of a collaborative team.

Responsibilities

Manage incoming customer calls and diagnose issues
Educate customers on policy provisions and interpret financial information
Generate leads for sales representatives and resolve policy changes

Skills

About TruStage

trustage.com

Headquarters

Madison, Wisconsin, United States

Company Size

1001-5000 employees

Founded

1935

View Profile

TruStage is an insurance and financial services company with nearly a century of experience, offering a wide range of commercial and personal insurance products alongside financial solutions such as annuities, workplace solutions, and compliance services. The company serves both individuals and businesses, helping them make confident financial decisions at every stage of life. TruStage is the marketing name for TruStage Financial Group, Inc. and its subsidiaries and affiliates.