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Contact Center Analyst at GoodLeap - ApplyBlast

Contact Center Analyst

GoodLeap

25 days ago

3.2 on Glassdoor

Roseville, California, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Contact Center Analyst manages the day-to-day technology operations of GoodLeap's Contact Center, monitoring multiple campaigns in real time to ensure daily performance goals are met. This role involves reallocating agents across campaigns to balance workload and service levels while managing daily reporting and analysis for contact center management. The ideal candidate is detail-oriented, comfortable in a fast-paced environment, and able to translate real-time data into quick, sound operational decisions.

Responsibilities

Monitor contact center campaigns in real time to ensure daily performance goals are met
Reallocate agents across campaigns to balance workload and achieve service level agreements
Build and distribute daily reports on campaign performance and agent productivity

Skills

About GoodLeap

goodleap.com

Headquarters

Roseville, California, United States

Company Size

501-1000 employees

Founded

2003

View Profile

GoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.