Contact Centre Compliance Team Leader
AWE plc(1 month ago)
About this role
The Quality and Compliance Team Leader at Utilita oversees the quality and compliance function across UK and offshore contact centres, ensuring customer interactions meet company and regulatory standards. The role represents the quality function within the business and supports continuous improvement and service excellence.
Required Skills
- Quality Assurance
- Compliance
- Team Leadership
- Coaching
- Customer Service
- Call Monitoring
- Dispute Resolution
- Microsoft Office
- Stakeholder Management
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