Content Lead, Customer Advocacy - Americas

Ashby(1 month ago)

RemoteFull TimeSenior$140,000 - $180,000Marketing

About this role

The Content Lead for Customer Advocacy at Ashby is responsible for reimagining and enhancing the company's customer storytelling strategy. This role includes leading the development of video and written formats, creating engaging case studies, and building a customer advocacy program in collaboration with Customer Success. The Content Lead will also capture and amplify positive customer sentiment, develop user-generated content initiatives, and ensure that customer voices are represented authentically across various channels. Ideal candidates will possess a blend of creative storytelling and operational acumen, along with a strong understanding of the talent acquisition landscape.

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Required Skills

Content Strategy
Customer Advocacy
Storytelling
Systems Design
Creative Experimentation
Community Building
Case Study Development
Editorial Taste
Operational Rigor
Brand Moment Elevation

+18 more

About Ashby

www.ashbyhq.com

Ashby is an all-in-one recruiting platform designed to streamline the entire hiring process for ambitious teams from startups to enterprises. Combining an Applicant Tracking System (ATS), Customer Relationship Management (CRM), scheduling tools, and analytics, Ashby simplifies recruiting while incorporating advanced AI functionalities. The platform focuses on enhancing candidate experience, automating workflows, and providing real-time insights, enabling organizations to make data-driven hiring decisions efficiently. With a commitment to innovation and user-friendly design, Ashby empowers teams to excel in their hiring efforts.