Head of Strategic Customer Success - Americas

Ashby(27 days ago)

HybridFull TimeDirector$190,000 - $225,000Customer Success

About this role

The Head of Strategic Customer Success at Ashby is responsible for leading the Strategic Customer Success segment, ensuring a remarkable experience for Enterprise customers as the company grows upmarket. This role involves managing and developing a team of Strategic Customer Success Managers, collaborating with cross-functional leaders, and advocating for product improvements based on customer feedback. Key responsibilities include driving measurable outcomes in customer engagement, onboarding, adoption, and retention through innovative strategies and programmatic frameworks. The ideal candidate will possess a strong background in B2B SaaS, demonstrate customer-centricity, and be comfortable with both strategic oversight and hands-on execution.

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Required Skills

Leadership
Coaching
Customer-Centricity
Enterprise Focus
Strategic Thinking
Operational Execution
Product Mastery
Cross-functional Collaboration
Innovative Mindset
Analytical Skills

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About Ashby

www.ashbyhq.com

Ashby is an all-in-one recruiting platform designed to streamline the entire hiring process for ambitious teams from startups to enterprises. Combining an Applicant Tracking System (ATS), Customer Relationship Management (CRM), scheduling tools, and analytics, Ashby simplifies recruiting while incorporating advanced AI functionalities. The platform focuses on enhancing candidate experience, automating workflows, and providing real-time insights, enabling organizations to make data-driven hiring decisions efficiently. With a commitment to innovation and user-friendly design, Ashby empowers teams to excel in their hiring efforts.