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© All Rights Reserved. ApplyBlast.com
Genesys
Genesys is seeking a hands-on Conversational AI Engineer to build, optimize, and continuously improve Virtual Agents and Agentic Virtual Agents on Genesys Cloud. This role involves combining NLU development, prompt engineering, data analysis, and customer collaboration to enhance the reliability and effectiveness of automated customer experiences in production. The engineer will work with real-world conversation data to iteratively refine NLU models and LLM prompts while partnering with cross-functional teams to translate business requirements into measurable improvements.
Headquarters
Menlo Park, California, United States
Company Size
5001-10000 employees
Founded
1990
Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Genesys.
Organizations Continue to Choose Genesys Cloud AI to Transform Customer and Employee Experiences in the Third Quarter of Fiscal Year 2025
Dec 12, 2024
