Professional Event Staff
Global Payments(1 month ago)
About this role
Provides advanced help desk support for end-users and merchant terminals, acting as the primary contact for critical incidents and escalated technical issues. Serves as a subject matter expert for complex desktop, PC, and POS terminal problems and coordinates cross-functional teams to restore service and meet SLAs. Also supports monitoring, post-maintenance verification, and mentoring of junior support staff.
Required Skills
- Help Desk
- POS Terminals
- Technical Support
- Incident Management
- Tier 3 Support
- Troubleshooting
- Client Communication
- Mentoring
- System Monitoring
- SLA Management
Qualifications
- High School Diploma
- Bachelor's Degree
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