Critical Incident, Change and Problem Lead
Ciena(6 days ago)
About this role
Ciena is seeking a Critical Incident, Problem, and Change Lead to oversee service restoration, problem resolution, and change management. The role involves driving operational excellence and implementing innovative solutions to enhance service reliability in a fast-paced, technology-driven environment.
Required Skills
- Incident Management
- Change Management
- Problem Solving
- Communication
- Problem Resolution
- Root Cause Analysis
- Process Improvement
- Service Management
- Design Thinking
- ITIL
About Ciena
ciena.comCiena is a global leader in optical and routing systems, services, and automation software.
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