About this role
Carrot Fertility is seeking a Customer Success Manager I to assist with customer satisfaction and manage operational tasks within their small business and partnership segments. The role supports customer onboarding, communication, and data management, contributing to the company's mission to provide accessible fertility care.
Required Skills
- Customer Support
- CRM
- Ticketing Systems
- Data Management
- Communication
- Process Improvement
- Organizational Skills
- Teamwork
- Automation
- Healthcare
Qualifications
- Bachelor’s degree
About Carrot
get-carrot.comCarrot is a global benefits provider that helps employers open the door to fertility and family‑forming care for every employee. They deliver comprehensive, employer‑facing fertility benefits — including clinical navigation, access to treatments and clinics worldwide (IVF, egg freezing, donor and surrogacy support, adoption), and benefits administration — designed to improve outcomes while controlling healthcare spend. Founded in 2016 and led by Tammy Sun and Dr. Asima Ahmad, Carrot emphasizes measurable health and financial results, global coverage, and seamless integrations for HR and benefits teams.
View more jobs at Carrot →