Mid Market CSM

Weave

2 months ago

3.6 on Glassdoor

Lehi, UT

Hybrid

Full Time

Medior

0 applicants

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About this role

A Mid Market Customer Success Manager at Weave is responsible for managing a portfolio of priority accounts to drive customer adoption, satisfaction, and retention while identifying revenue opportunities. This role involves establishing trusted advisor relationships, conducting regular account reviews, and leveraging data to provide actionable insights tailored to customer needs. Additionally, the Mid Market CSM collaborates across departments and participates in improving customer success processes, ensuring a seamless experience for clients. Proficiency in Salesforce and Zendesk is preferred, along with strong communication and problem-solving skills.

Skills

Qualifications

Bachelor’s degree preferred

About Weave

www.getweave.com

Weave is an all-in-one communication platform designed for small businesses. It combines a state-of-the-art phone system with a variety of communication tools to streamline operations. With Weave, businesses can automate tasks, manage schedules efficiently, accelerate payment processes, and enhance customer interactions through improved review collection. The platform aims to transform the way small businesses communicate and engage with their clients.