Customer Account Manager-SLED

The Customer Account Manager – SLED leads post-implementation customer relationships and recurring-revenue strategies for large Public Sector and Education accounts, including state/local government agencies and educational institutions. This strategic role manages renewals, retention, churn risk, and expansion opportunities while navigating complex procurement environments like E-rate funding cycles and RFP/RFQ processes. The position requires strong market knowledge, cross-functional collaboration, and the ability to translate procurement dynamics into proactive account and growth strategies.