Customer Advisor (Electronic After-Sales Service)

Philip Morris International(2 months ago)

ThailandOnsiteFull TimeJunior$7,543 - $8,229Customer Service

About this role

A Customer Advisor in Electronic After-Sales Service supports customers after purchase to ensure a positive post-purchase experience. The role focuses on handling administrative after-sales tasks such as invoicing, returns, replacements, and damage claims. It primarily involves responding to inbound customer calls and assisting with stock availability inquiries at official store branches.

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Required Skills

Customer Support
Inbound Calls
Invoice Processing
Returns Handling
Claims Management
Inventory Check
Communication
English Proficiency

Qualifications

Bachelor's Degree
Thai Nationality
English B2

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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