customer advisor

NATIONAL(1 month ago)

Cape Town, South AfricaOnsiteFull TimeJunior$40,979 - $55,890 (estimated)Customer Service

About this role

A Customer Advisor handles incoming contacts from internal and external customers across multiple channels, ensuring inquiries are processed efficiently and in line with data protection requirements. The role focuses on delivering an excellent, right-first-time customer experience and meeting client KPI targets. More experienced advisors may mentor colleagues and assist with escalated complaints.

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Required Skills

Customer Service
Communication
Data Entry
Problem Solving
Multichannel Support
Complaint Resolution
Mentoring
Data Protection
KPI Management

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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