Customer Advisor

NATIONAL(3 months ago)

Cape Town, South AfricaOnsiteFull TimeMedior$63,613 - $86,534 (estimated)Customer Service

About this role

A Customer Advisor provides frontline support to customers and clients, handling inquiries across multiple channels while ensuring compliance with data protection. The role focuses on meeting customer and client KPI targets and maintaining accurate records in relevant systems. The position is full-time, permanent, and based in Cape Town. More experienced advisors may mentor colleagues and support team leaders.

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Required Skills

Customer Service
Data Entry
Complaint Handling
Communication
Multichannel Support
Mentoring
KPI Management
Data Protection

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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