Customer Service Advisor - San Lazaro XTRA 2026

Philip Morris International(2 months ago)

Manila, PhilippinesOnsiteFull TimeJunior$41,330 - $56,327 (estimated)Customer Service

About this role

Customer Support Associate I (Customer Service Advisor) based in Manila provides frontline support to customers via inbound/outbound calls and online channels. The role handles routine inquiries and resolutions related to client products and services while maintaining accurate records and meeting contractual KPIs. This is a full-time, entry-level position in a high-volume, fast-paced contact center environment.

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Required Skills

Customer Service
Communication
Empathy
Multi-Tasking
Computer Navigation
Attention To Detail
Teamwork
Shift Rotation
Data Entry
Problem Resolution

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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