Customer Advisor

NATIONAL(4 months ago)

Cape Town, South AfricaOnsiteFull TimeMedior$63,612 - $86,533 (estimated)Customer Service

About this role

A Customer Advisor based in Cape Town who handles customer contacts across multiple channels, focused on delivering a high-quality customer experience while operating within data protection legislation. The role is full-time and permanent, contributing to the business's customer service and performance objectives with opportunities to progress to more senior advisory duties.

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Required Skills

Customer Service
Communication
Data Entry
Complaint Resolution
Mentoring
Multichannel Support
Data Protection
KPI Management

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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