Customer Advisor

NATIONAL(5 months ago)

Cape Town, South AfricaOnsiteFull TimeJunior$37,872 - $51,734 (estimated)Customer Service

About this role

A Customer Advisor in Cape Town handles customer interactions across multiple channels, aiming to achieve KPI targets and maintain high customer satisfaction. The role operates within data protection and compliance requirements and, for more experienced Advisors, may include mentoring peers and supporting escalated complaints.

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Required Skills

Customer Focus
Communication
Complaint Handling
Data Entry
Data Protection
Mentoring
KPI Management

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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