customer advisor

NATIONAL(6 months ago)

Cape Town, South AfricaOnsiteFull TimeMedior$59,191 - $80,794 (estimated)Customer Service

About this role

A Customer Advisor at a call centre represents client companies by promoting and selling their products and services while supporting customer relationships. The role focuses on customer retention and satisfaction across multiple contact channels and helps maintain client service standards.

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Required Skills

Sales
Customer Retention
Complaint Handling
Live Chat
Email Support
Phone Support
Data Entry
Regulatory Compliance
Script Adherence
Mentoring

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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